Frequently Asked Questions
Everything you need to know about shopping with Matalan Egypt
What is the delivery timeline for orders within Egypt?
We offer fast shipping across Egypt. Standard delivery usually takes 2 to 5 business days, depending on your governorate.
What is your return and exchange policy?
You can return or exchange any item within 14 days of delivery, provided it is in its original condition with tags attached. Please note that for hygiene reasons, swimwear and underwear cannot be returned.
What payment methods do you accept?
We accept various payment methods including Cash on Delivery (COD), as well as secure online payments via Credit and Debit cards (Visa and Mastercard).
How can I track my order?
Once your order is dispatched, you will receive an SMS or email with a tracking number and a link to our courier partner's portal to monitor your shipment's progress.
How do I ensure I choose the right size?
We provide a comprehensive size guide on every product page. Since we offer international brands, we recommend checking the specific measurements to find your perfect fit.
Can I cancel or modify my order after placing it?
To ensure fast delivery, we process orders quickly. You can cancel your order within 1 hour of placement by contacting our customer service team, provided it hasn't been shipped yet.